Association Hub Podcast - Episodes #Member EngagementAssociation Hub Podcast - Episodes #Member Engagementhttps://www.associationhubpodcast.com/episodes/tag/member-engagementMon, 06 Jul 2026 21:40:12 -0700http://zoho.com/sites/<![CDATA[#84: Making Milestones Matter:  Inside ACRRM’s Member Engagement Journey]]>https://www.associationhubpodcast.com/episodes/post/84-making-milestones-matter-inside-acrrm-s-member-engagement-journeyIn this episode of the Association Hub Podcast, Olena chats with Susan Foster from the Australian College of Rural and Remote Medicine about the impor ]]>

In this episode of the Association Hub Podcast, Olena chats with Susan Foster from the Australian College of Rural and Remote Medicine about the importance of genuine connection in member engagement. Susan also shares behind-the-scenes insights from ACRRM’s new milestone recognition program, offering practical tips and inspiring ideas for associations everywhere.

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In this episode of the Association Hub Podcast, Olena sits down with Susan Foster, Member Services Manager at the Australian College of Rural and Remote Medicine (ACRRM), to unpack what it truly means to connect with members, whether in metropolitan London or remote Australia.

With over 20 years of association experience across healthcare, engineering, and education sectors, Susan shares her fresh observations on the differences between the UK and Australian association landscapes, what makes rural and remote doctors such a unique member base, and the power of human connection in building member value.

You’ll hear about ACRRM’s brand-new member milestone recognition program, including data challenges, cultural shifts, and tips for keeping your community feeling seen and valued. This episode is packed with practical advice, heartfelt stories, and a healthy dose of inspiration for anyone passionate about member engagement.

]]>Tue, 30 Sep 2025 11:12:23 +1000<![CDATA[#83: Future-Fit Associations with Rob Wenger – Talking Tech, Teams & Thinking Ahead]]>https://www.associationhubpodcast.com/episodes/post/83.-future-fit-associations-with-rob-wenger-–-talking-tech-teams-thinking-aheadIn this episode, we chat with the Founder and CEO of Higher Logic, someone who’s helped shape the tech landscape for associations and still makes time to get out, meet people, and listen.]]>

You can’t miss the orange shirts at a conference and today, you’ll meet the man behind them, Rob Wenger. In this episode, we chat with the Founder and CEO of Higher Logic, someone who’s helped shape the tech landscape for associations and still makes time to get out, meet people, and listen. Based in the US but a regular in Australia, Rob brings an ear for diverse voices and a sharp eye for where our sector is heading.

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We cover:

• Why “Google is dead” (and what AEO means for your association).
• The three big advantages associations have over the rest of the world in the AI era.
• How to build a team that’s ready for the future, not just hanging on.
• The mindset shifts today’s leaders need to pass on to the next generation.

 

Part strategy, part tech talk, and part pep talk, this one’s for anyone who wants to stay relevant, connected, and confident in a fast-moving world.

 

Connect with Rob on LinkedIn: www.linkedin.com/in/robwenger

]]>Wed, 20 Aug 2025 10:37:03 +1000<![CDATA[#80: What Makes or Breaks an Association Conference with Andrew Klein]]>https://www.associationhubpodcast.com/episodes/post/80-what-makes-or-breaks-an-association-conference-with-andrew-kleinIn this episode of the Association Hub Podcast, Olena sits down with one of Australia’s most seasoned professional speakers and MCs, Andrew Klein.]]>

What do gala dinner punch-ups, blackout moments on Hamilton Island, and dangerous ideas have in common? They’re all part of the wild and wonderful world of association conferences. And nobody tells those stories better than Andrew Klein.


In this episode of the Association Hub Podcast, Olena sits down with one of Australia’s most seasoned professional speakers and MCs. With over 30 years behind the mic and hundreds of association conferences under his belt, Andrew shares what works, what doesn’t, what makes a conference truly unforgettable, and how to turn even the driest content into something genuinely engaging (yes, even those “genius-but-dull” academics).

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You’ll learn:

  • Hilarious real-life event disasters, and how to survive them
  • The must-have traits of great conference speakers
  • Smart ways to spend your event budget for maximum impact
  • Why less content and more connection is the future of successful events
  • The magic of risk-taking, authenticity, and ditching the PowerPoint overload.

🎧 Press play, hit follow, and don’t forget to share this one with your events team. They’ll thank you later!

🔗 And if you’re on the hunt for a top-notch MC, you can find Andrew at andrewklein.com.au⁠⁠⁠.

]]>Tue, 29 Jul 2025 10:35:36 +1000<![CDATA[#50: Leading Through Growth and Advocacy: Elevating the Surveying Profession with Michelle Blicavs ]]>https://www.associationhubpodcast.com/episodes/post/leading-through-growth-and-advocacy-elevating-the-surveying-profession-with-michelle-blicavs-50In this episode of the Association Hub Podcast, Olena chats with Michelle, CEO of Surveyors Australia, about her dynamic journey in transforming a long-standing association into a thriving, forward-thinking organisation.]]>

In this episode of the Association Hub Podcast, Olena chats with Michelle, CEO of Surveyors Australia, about her dynamic journey in transforming a long-standing association into a thriving, forward-thinking organisation. 

 Available on

If you're looking for a leader in the association sector who has tackled it all—rebranding, skyrocketing membership, launching a Registered Training Organisation (RTO), and spearheading advocacy—you won’t find anyone better than Michelle Blicavs.

In this episode of the Association Hub Podcast, Olena chats with Michelle, CEO of Surveyors Australia, about her dynamic journey in transforming a long-standing association into a thriving, forward-thinking organisation. From an ambitious rebrand to hands-on member engagement and securing a seat at the advocacy table in Canberra, Michelle shares her recipe for success. Hear how she grew the association's membership by personally visiting hundreds of organisations across Australia and how that boots-on-the-ground approach led to remarkable growth.
Michelle also opens up about the bold decision to start a Registered Training Organisation (RTO) to address Australia’s surveyor skill shortages, despite many peers in the sector advising against it. Plus, learn how she navigated the often daunting world of advocacy, proving that even small associations can have a big voice.

This episode is packed with real-world insights, actionable advice, and stories that showcase the power of passion and perseverance in the association sector.


]]>Mon, 14 Oct 2024 12:16:07 +1100<![CDATA[ #49: Unlocking Member Engagement with the 2024 Index with Nikki Walker]]>https://www.associationhubpodcast.com/episodes/post/unlocking-member-engagement-with-the-2024-index-with-nikki-walker-49In this episode of the Association Hub Podcast, Angela Shelton sits down with Nikki Walker, Global VP for Associations & Communities at MCI Group, to dive into the 2024 Association Engagement Index.]]>

In this episode of the Association Hub Podcast, Angela Shelton sits down with Nikki Walker, Global VP for Associations & Communities at MCI Group, to dive into the 2024 Association Engagement Index.

 Available on

In this episode of the Association Hub Podcast, Angela Shelton sits down with Nikki Walker, Global VP for Associations & Communities at MCI Group, to dive into the 2024 Association Engagement Index.

This episode dives into how associations can foster deeper connections with their members by moving beyond passive engagement and embracing innovative strategies like the Engagement Loop. Nikki shares actionable tips on personalisation, agile engagement, and multichannel outreach that can transform your association’s approach to strengthen member relationships.

Whether you’re aiming to boost participation or drive co-creation, this episode is filled with valuable insights you won’t want to miss!
Connect with Nikki Walker
Download the Association Engagement Index (2024) Report
]]>Tue, 08 Oct 2024 11:46:04 +1100<![CDATA[ #41: How REINSW is Leading the Way in Technology and AI Integration with Jess Donati, REINSW]]>https://www.associationhubpodcast.com/episodes/post/how-reinsw-is-leading-the-way-in-technology-and-ai-integration-with-jess-donati-reinsw-41Jess shares her journey at REINSW, highlighting the organisation's conscious decision to lead in technology and innovation within the real estate industry.]]>

Jess shares her journey at REINSW, highlighting the organisation's conscious decision to lead in technology and innovation within the real estate industry.

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In this episode of the Association Hub Podcast, Olena Lima sits down with Jess Donati, the Membership Manager at REINSW. Jess shares her journey at REINSW, highlighting the organisation's conscious decision to lead in technology and innovation within the real estate industry.

Jess provides an in-depth look at REINSW's approach to digital transformation, particularly focusing on their impressive engagement scoring project, which significantly improved member retention and recruitment. The conversation also explores the groundbreaking use of AI at REINSW, including their AI Board Advisor and various internal and external bots that streamline operations and improve member support. Jess's insights into the challenges and successes of integrating AI provide valuable lessons for other associations looking to adopt advanced technologies.
Tune in to hear about the innovative projects that have propelled REINSW forward and get inspired by Jess's practical advice on leveraging technology to enhance member engagement and operational efficiency.


]]>Tue, 06 Aug 2024 09:18:07 +1000<![CDATA[#38: For associations who want to be more engaging right now, where should they start? Amanda Lea Kaiser ]]>https://www.associationhubpodcast.com/episodes/post/for-associations-who-want-to-be-more-engaging-right-now-where-should-they-start-amanda-lea-kaiser-38Join us for a conversation with Amanda Lea Kaiser as we dive into the essentials of member engagement in our latest episode!]]>

Join us for a conversation with Amanda Lea Kaiser as we dive into the essentials of member engagement in our latest episode!

 Available on

Are you looking to boost engagement within your association but don't know where to start? Join us for a conversation with Amanda Lea Kaiser as we dive into the essentials of member engagement in our latest episode, For Associations Who Want to Be More Engaging, Where Should They Start?


In this episode, Amanda shares her expert insights on:

  • Building strong communities that foster connection and support.
  • Avoiding common pitfalls in engagement strategies.
  • Offering many opportunities for members to connect.
  • Understanding engagement is from our members’ point of view.
  • Engaging the most critical of member segments—new members.
  • Whether you're a seasoned association professional or new to the field, this episode is packed with practical tips and actionable advice to help you enhance engagement and drive growth in your community.


Tune in now and learn how to create meaningful, impactful engagement that resonates with your members!

Visit Amanda Lea Kaiser Website
]]>Tue, 09 Jul 2024 09:01:30 +1000<![CDATA[ #37: Committees Done Right - Lessons from Lori Modde, Outdoors NSW & ACT]]>https://www.associationhubpodcast.com/episodes/post/committees-done-right-lessons-from-lori-modde-outdoors-nsw-act-371Join us for a chat with Lori Modde about committee management and our shared love for the outdoors, packed with valuable insights on managing committees effectively and engaging volunteers.]]>

Join us for a chat with Lori Modde about committee management and our shared love for the outdoors, packed with valuable insights on managing committees effectively and engaging volunteers.

 Available on

Committee management doesn’t always come easy, but with the right strategies and insights, it can be incredibly rewarding. Join hosts Olena Lima and Angela Shelton as they welcome Lori Modde, CEO of Outdoors NSW & ACT, to the Association Hub podcast.


In this episode, Lori shares her expertise on managing committees effectively, drawing from her extensive experience in the sport and outdoor industries. Learn how Lori successfully manages 10 committees with 53 members, ensuring productive meetings, clear communication, and engaged volunteers. 


Discover practical tips on setting up committees, maintaining motivation, and leveraging technology to enhance committee management. Whether you're looking to improve your committee management skills or curious about best practices in the association world, this episode is packed with valuable insights.

]]>Tue, 02 Jul 2024 09:39:54 +1000<![CDATA[#34: When Member Experience Takes Centre Stage with John Chatterton, ACS ]]>https://www.associationhubpodcast.com/episodes/post/when-member-experience-takes-centre-stage-with-john-chatterton-acs-34John shares how ACS has combined six key departments—Member Insights, Innovation and Product Development, Marketing, Events, Partnerships, and Member Services—with the sole goal of delivering exceptional member experience.]]>

John shares how ACS has combined six key departments—Member Insights, Innovation and Product Development, Marketing, Events, Partnerships, and Member Services—with the sole goal of delivering exceptional member experience. 

 Available on

In this episode of the Association Hub Podcast, we're joined by John Chatterton, Chief Experience Officer of the Australian Computer Society. John shares how ACS has combined six key departments—Member Insights, Innovation and Product Development, Marketing, Events, Partnerships, and Member Services—with the sole goal of delivering exceptional member experience. 

Learn how they use data insights, personalisation, and technology to create a seamless and engaging journey for their members. Tune in to discover practical strategies that can transform your association.
]]>Tue, 04 Jun 2024 12:42:00 +1000<![CDATA[#29: A Consumer-Centric Shift in Association Strategy with Michelle Weston, Caravan Parks Association of Queensland ]]>https://www.associationhubpodcast.com/episodes/post/a-consumer-centric-shift-in-association-strategy-with-michelle-weston-29Michelle Weston shares with us how Caravanning Queensland supports caravan enthusiasts and works to enhance the caravanning experience across the state.]]>

Michelle Weston shares with us how Caravanning Queensland supports caravan enthusiasts and works to enhance the caravanning experience across the state. 

 Available on

Imagine if your day job as an association professional involved swapping the boardroom for the open road, creating content about exciting tourist destinations and catching amazing sunsets after your meeting with clients.

Welcome to a very special episode of the Association Hub podcast, where we peel back the curtains on a professional life that sounds more like a permanent vacation. Today, we're diving into the extraordinary world of caravanning in Queensland, where the blend of association management and breathtaking travel destinations is just another day at the office. 

Our guest, Michelle Weston, CEO of the Caravan Parks Association of Queensland, shares with us how Caravanning Queensland supports caravan enthusiasts and works to enhance the caravanning experience across the state. This episode promises a peek into how shifting focus towards end-consumer marketing, embracing the beauty of Australia's landscapes, and infusing a bit of humour and sunshine into your work can not only elevate your association's appeal but lead to exceptional member engagement. 

Tune in for an enlightening chat that might just inspire you to pack your bags, grab your laptop, and hit the road on your quest for the next big idea in association leadership and marketing.
Learn more about Caravanning Queensland
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