Blog categorized as Member Experience

#78. How Content Shapes Member Experience (and Why It Matters More Than Ever)

In this global edition of the Association Hub Podcast, Olena chats with Marcus Leite from WorkerBee.TV, our very first Canadian guest! Marcus brings an international perspective to challenges that are surprisingly universal. From member experience and content strategy to digital engagement and susta...

# 76 Governance with Purpose: John Peacock AM on Evolving Associations

In this episode of the Association Hub Podcast, Olena sits down with one of the most respected voices in the Australian association sector, John Peacock AM. With a career spanning decades and a legacy that includes founding Associations Forum and later launching Governology...

#34: When Member Experience Takes Centre Stage with John Chatterton, ACS 
John shares how ACS has combined six key departments—Member Insights, Innovation and Product Development, Marketing, Events, Partnerships, and Member Services—with the sole goal of delivering exceptional member experience.
#29: A Consumer-Centric Shift in Association Strategy with Michelle Weston, Caravan Parks Association of Queensland 
Michelle Weston shares with us how Caravanning Queensland supports caravan enthusiasts and works to enhance the caravanning experience across the state.
#9: Personalised Member Experience with Eva Roden, AMA Victoria 
Our special guest Eva Roden, COO of the Australian Medical Association (Victoria), takes us through her organisation's remarkable journey in creating customised experiences for their diverse member audience.
#2: Creating Personalised Member Experiences with Chris Grice, National Seniors Australia 
In this episode, we discover the power of personalisation and chat with Chris Grice, Chief Operating Officer of National Seniors Australia about his experience of embracing content marketing and personalisation.